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Cancellation and Non-attendance
If you are unable to make the event for whatever reason, please phone us on 01963 350143 or email: administrator@carymoor.org.uk to let us know, so we aren't waiting for you to arrive.
Cancellations within 2 weeks of the event will be non-refundable. Refunds for cancellations before this time
are subject to your place being filled.
If we do not get enough bookings to cover the cost of the day, the event will be cancelled and your money will be refunded - less the bookings fees which we get charged (approx 36p).
The event will run whatever the weather, so please come prepared for whatever the British weather may throw at us. Please dress for the weather conditions expected on the day e.g. warm, water-proof clothing and sturdy, enclosed footwear like wellies or old trainers. We do have a few spare sets of welly boots if needed. We recommend wearing long trousers rather than shorts or skirts, as there is a chance of picking up ticks on site, due to the deer that roam here. It is also a good idea for everyone to bring a spare pair of shoes to wear indoors and on your return journey, to keep your vehicles free of Carymoor mud!
Insurance
Carymoor recommends you take out trip insurance to cover every eventuality. The client is liable for any loss or damage to Carymoor property, buildings or land caused by any member of their group, no liability can be accepted by Carymoor for any damage to or loss of personal property.
Discipline & Supervision
*We will do our best to tailor the event to suit the needs of the individuals in the group so it is important you let us know in advance of any additional needs your child(ren) or you may have, including any mobility issues. Our experienced team will be there to guide you through activities, which are aimed at children aged between 7-11 years, but fun for grown-ups and siblings too!
*Children remain the responsibility of their adults at all times, who must supervise them throughout the day. Carymoor is a former landfill site and there are areas which are out of bounds. Our nature reserve also has areas of open water and other hazards.
* First Aid responsibility rests with accompanying adults, although all our team are trained in outdoor first aid and will be happy to help as necessary.
* The actual activities provided on the day by our staff may differ from what is planned. For example we may decide that the age, abilities or behaviour of the group mean that certain activities would not be appropriate. If this is the case we will provide alternatives. More risky activities such as fire lighting will only go ahead if we can ensure that everyone will be able to follow instructions and take part safely, supported by their adults.
Special requirements
It is the responsibility of all visitors to inform Carymoor prior to your visit of any medical conditions or dietary requirements that may relate to members of the group, this includes detailed descriptions of any disability and any behaviour strategies used. We cannot be held responsible if we have not been informed in advance of such requirements.
Photographs and Social Media
We may take photographs/videos of your group while they are with us, these may be used by for our website and other promotional publicity, it. Please let us know if anyone in the group cannot be photographed/ videoed.
If you wish to take photographs containing members of other families during your visit, then please ask the rest of the group for their consent and respect their response.
Information about kit
Please wear/bring clothing suitable for the great British weather. We will be outdoors most of the day but will come back to the centre for lunch. Welly boots are useful as they can be easily removed when entering the building. We do have some spare boots if needed.
Other useful information
There is a speed limit of 10mph on site which must be adhered to when arriving and leaving the site.
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