The Rio Christmas Carnival

1. Booking Terms

1.1  Booking can only be accepted on the receipt of an appropriate deposit.

1.2  We recommend that you make a provisional booking via telephone to avoid disappointment. If the date

is not available, a provisional booking will be held for ten days by which time a deposit must have been received.

1.3  Should the deposit not be received within ten days the booking will automatically be released.

1.4  Non payment of final balance by the date due will render our contract with you void.

1.5  We cannot guarantee to make major changes or additions to your party within 2 weeks of your date.

1.6  We regret that we  are unable to make any changes or additions to your booking, menu choice or wine order on the day of the event.

2. Refunds and Cancellations

2.1  Deposits are non- refundable and non- transferable in any event and can  only be accepted from the party organiser.

2.2  Cancellations can only be made by the party organiser and must be made in writing to head office. We cannot accept cancellations over the telephone.

2.3  Cancellation charges are calculated as follows:

2.3.1   We will refund you 100% less deposit if you cancel more than 56 days prior to your event date.

2.3.2   We will refund you 75% less deposit if you cancel more than 28 days but less than 56 days prior to your event date.

2.3.4   No refund if you cancel 14 days or less prior to your event date.

3. Tickets and Table Plans

3.1  Tickets will be sent out

2-3 weeks prior to the event date and will only be sent out once full payment has been received.

3.2  Due to on-going changes to configurations, tables will not be allocated until the day before each event.

3.3  Should you wish to allocate individual place settings you will be able to do this  during the drinks reception, if agreed in advance with a member of staff.

4.Beverages

4.1  Any drinks vouchers purchased are non- refundable after the event, cannot be exchanged for cash on the evening and are only valid for the year as stated on the drinks vouchers.

4.2  Should you wish to order a drinks package, this  must be purchased for all guests booked onto you party. We regret that we are unable to make concessions for guests who do not reason.

4.3  Our spirit upgrade can only be bought in conjunction with the drinks package but does not need to be purchased for the entire party booking.

4.4  Unlimited drinks packages, drinks vouchers and spirit bundles cannot be purchased at the event.

4.5  At the event, any queries regarding your beverage order must be made with a member of staff at the time. We advise you take your beverage invoice as proof of purchase on the evening. Any queries not raised on the evening cannot be dealt with post event.

4.6  Any pre-ordered beverages, drinks vouchers, drinks packages and spirit upgrades must be paid for in advance.

4.7  It is against our licence to allow beverages to be removed from the venue.

5. Menu Pre-Orders

5.1  There is a set menu for this event, with a vegetarian alternative. A special dietary menu is also available on request.

5.2  Menu choices must be received no later than 10 days prior to your party date.

5.3  The Sheridan Suite will endeavour to accommodate late menu or details changes but will not be held responsible for changes communicated less than 10 days before the event date.

5.4  If menu options are not made before the event the standard Christmas menu will be served.

5.5  The Sheridan Suite reserves the right to make changes to the advertised menu in the event of shortages in the supply of particular items, but undertakes that a four course meal will be served.

6. Miscellaneous

6.1  Prices shown within the brochure are including VAT at the rate of 20% and are subject to change should the VAT rate change.

6.2  The Sheridan Suite reserves the right to refuse admission and to remove from the function any person whose condition, in the opinion of the staff, interferes or is likely to interfere, with the enjoyment of the function by other participants.

6.3  The Sheridan Suite does not accept any responsibility in respect of any person prevented from entering the function or asked to leave due to their conduct.

6.4  The Sheridan Suite will take every care to honour commitments, but reserves the right to amend or alter part of the programme and regret that they will not accept liability for errors, omissions or cancellations.

6.5  The Sheridan Suite does not accept any liability & shall not be liable for the non-completion of the Event, or for any delays arising as a result of Strikes, Riots or Lockouts affecting trade with which The Sheridan Suite is concerned. Adverse weather conditions, loss, damage or cancellation due to fire, flood or any other cause beyond its control.

6.6  These Terms and Conditions are governed by English Law and in the unlikely event of a dispute, the parties shall submit to the exclusive jurisdiction of the English Courts. The liability of The Sheridan Suite in respect to any breach of these terms and conditions, including any applied terms shall not extend to any consequential loss whatsoever suffered by the client of their guests.

6.7  Dates and timings are subject to licensing approval.

6.8  It must be appreciated that labour, entertainment and certain food items must be paid for in advance.

6.9  We do not accept any responsibility to loss or damage to any vehicles whilst on our premises